About this Presentation

We all want our TOC initiatives to bear fruit. TOC initiative seeds sown by the various consulting, academic and industrial organizations differ little although the fruit that they bear may vary a lot. Why is that? Ponder a fruit orchard. What we want is more juicy fruit. What determines the quality and quantity of fruit from the tree? It is the soil. Who is the one that determines the added nutrients and the amount of water, etc for the soil? The farmer. So – let’s use the analogy that the farmer is the leader who nurtures the soil and that the soil is the culture in which our ideas of improvement grow. The better the leadership, the better the soil thus the more fruit we get from our efforts. This presentation focused on improving leadership. We discussed there were two pathways we could take – an attribute model or a self-awareness model. The attribute model is one where we measure key attributes for proven leaders then measured those same attributes of the person we were trying to develop. We would then do a gap analysis and this person would be sent off to do work to narrow the gaps. That does not make a lot of sense. The self-awareness model is one where the person learns how their leadership behavior impacts others with the idea of adapting their style when needed. The presentation then discussed how dogs were a wonderful mirror one could use in a self-awareness model because they gave you instant feedback and that dogs must have a leader. So – if you are not providing adequate leadership, the dog will quickly let you know. The presentation focused on “trust” and its importance in relationships, leadership and information flow. There were some practical pointers on how to view trust with your employees/co-workers.

What Will You Learn

To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.

Plane

Instructor(s)

Jennifer Eckman

Ms Alka Wadhwa

Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits. Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams. Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.

Dr Gary Wadhwa

Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.

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