About this Presentation
This case study covers a three-year period of consulting work with this middle-sized independent mortgage company from the introduction of TOC as a management framework in March 2010 to the present. The environment of a mortgage company cannot be classified as traditional operations (suitable for a DBR solution) nor as a project environment (suitable for a CCPM solution). V.I.P. Mortgage worked with Aligned Consulting Services to develop a TOC solution for the mortgage industry. V.I.P. Mortgage used the classic TOC thinking processes (TP) as the whole system intervention. The company successfully adapted its mortgage automation system to support a buffer-managed, flow-focused operations system. The company developed its performance management system to encourage behaviors that facilitate flow. The TOC-based solution has profoundly influenced every sales, operational, financial, and human resources system in the company. While applying TOC, V.I.P. Mortgage grew from 50 to over 260 employees during a period of turmoil and upheaval in the home mortgage industry, achieving its long-term goal in 2012 of exceeding $1 billion in loan volume. In this context, this case demonstrates that TOC is more than a process of ongoing improvement; it can be framed as an organization theory to grow successful companies.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Don Humpert
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.