About this Presentation
Emergency departments across the world face major challenges from increased volumes and waiting times. Lengthy patient wait times cause dissatisfaction and increase mortality rates and other risks, especially if a patient leaves without treatment (LWOT) before their Medical Screening Exam (MSE). DRMC focused on reducing LWOT to improve care quality, patient satisfaction and the hospital’s financial security. In 2013, average results have been extremely impressive with arrival time to MSE time reduced by 63% and Length of Stay improved by 23%. Without any capital expenditures, this essentially increased the Emergency Department capacity by 30%. The % of patients who left without treatment was reduced by 77%. Based on revenue from Emergency Department visits and admissions, this reduced rate of LWOTs translates into over $2 million dollars in potentially recaptured revenue charges. DRMC has four guiding principles of change management. Change must be: Patient Centered, Data Driven, Employee Owned and Supported by Servant Leaders. Their Operational Excellence Director assembled a cross-functional team of front line staff that created, piloted and implemented an improved process with only 12 steps rather than 84.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.