About this Presentation
Through this presentation we describe how, utilizing the strategy and tactics (S&T tree) as guidance, we built a TOC SOP (standard operating procedure) IMPLEMENTATION MANUAL as a robust mechanism that helps every individual of the company to get quickly engaged with the process of building, capitalizing and sustaining the decisive competitive edge. We go through every aspect detailed in the manual built with the purpose of focusing management attention by assuring a continuous flow through the implementation process. Objectives: The sales system’s purpose using the S&T’s logic. Related documents: documents built/used to support the implementation. Detailed processes: every step of the process and related documents needed. Policies involved: to introduce TOC principles on the bureaucracy of the company. Key performance indicators (KPI’s): scorecard of internal and external KPI’s that measures performance of the system. As we recognize management attention as the main constraint of companies, we developed this tool to simplify and standardize the implementation process making it easier to reach harmony by generating stability and growth at the same time. Once this manual is established as the principal guide for the implementation, it becomes a source for continuous improvement and closes the gaps between the focus on short-term versus long-term horizons.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.