About this Presentation
This presentation is a case study from when critical chain was implemented at an international engineering company, but it did not bring about the improved project performance expected. As is often the case, critical chain was introduced to an operation with existing procedures and practices. The plan was to carry out a proof of concept first and then decide whether it was a good solution to the problems the company was facing. This meant that only some of the critical chain method practices were introduced at that point, not all. Many of the existing processes and practices remained and were allowed to run alongside the critical chain piloting. Previous conference case study presentations have shown how project organizations can use parts of the critical chain method to great effect without implementing everything. This case study highlights that partial implementations are not guaranteed to succeed. The case study discusses the issues that arose due to conflicts between the critical chain and non-critical chain practices. Ewa will share the learning about the important critical success factors that need to be in place for critical chain to work, and what can happen when they are missing.The presentation will cover the following Roadmap and actions taken Project organization and participants (40 managers involved, 5 business teams) Other TOC tools that have been used for the management of the implementation project - The systems approach and the impact of traditional processes and company policies on employee behavior. Role of management mindset, employee trust, and company stability in successful CCPM implementation Successes, challenges, and failures and reasons for ultimate failure
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Ewa Kula-Pankau
For over 15 years, Ewa was a Project Manager and a Team Leader, working with multinational companies. She was responsible for various areas and managed various projects, such as increasing performance, implementing strategic improvements, ensuring effective communication, fostering business development, and implementing IT tools. However, her main focus was always on improving and developing the organization. During this time, Ewa also developed competence in Theory of Constraints, Nonviolent Communication (NVC), mediation, and facilitation of group decision-making processes. Currently, Ewa supports businesses and individuals in solving problems. She helps understand the real causes of difficulties and provides support in finding and effectively implementing solutions. Additionally, Ewa supports groups in reaching agreements, breaking decision-making deadlocks, and resolving conflicts.
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.