About this Presentation
Problem statement: Change is hard: Many types of implementations (ERP, EPM, PMOs, TOC) have trouble generating long-term behavior changes. This presentation describes the problems of making change stick. While Rob has worked in critical chain project management for over a decade, the points in this presentation apply to change in general. The major objectives of this presentation are: Good: To learn a few useful ideas to improve your implementation planning and execution; Better: Think more from the point of view of the “changes” rather than the “changers”; Best: Consider a new paradigm for causing and continuing change. Some problems are linear thinking and first person bias (how will I measure you). The real question is how will people measure themselves? The cycle of trust (willingness to depend on someone or something, in a specific context) is Instigation – Expectation – Dependency – Result – Validation then back to Instigation or Expectation. The cycle of results is given: Urgency (Describe a vision) – Expectations – (plan, create ownership) – Commitment (implement) – Value (Measure results) – Validation (communication, reevaluate, reinforce). The standard implementation plan used today is described as a linear plan and first-person bias. Implementation plans should follow the cycle of results framework. We provide a check list which includes: find the urgency; define expectations and values for everyone; communicate expectations; distinguish expectations from commitment; obtain commitment by planning, building ownership, provoking responsibility; and communicate results to refine expectations.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Change is difficult, and often, organizations struggle to maintain long-term behavioral changes.
The speaker suggests that a shift in perspective may be necessary, moving away from an engineering mindset to a more human-centric approach to management and change.
A successful implementation requires not just planning and execution, but also sales and marketing. This involves creating a sense of urgency, setting clear expectations, gaining commitment, and establishing a cycle of results based on trust.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.