About this Presentation
The 12 question Excel Model has evolved from over a decade of practical experience in using the TOC thinking processes to solve a variety of problems involving individuals and organizations from various industries and activities. The latest extensive 12 questions activity relates to healthcare in a study in US healthcare by a group of senior executives and consultants. We have named this study the “Little Prince Pediatric Hospital (LPPH)”. The developing TOC knowledge we will present is the 12 Questions Workshop Process applied to healthcare. In the workshop at the TOCICO conference we will give participants hands-on experience with the 12 Questions Excel model. Participants are encouraged to bring a laptop and download the current Excel file at the workshop. In this manner they can follow the main discussion and simultaneously try to resolve a problem of their own interest (OK, it’s multitasking, but probably worth it.) The presenter will introduce the initiation of the LPPH Project, through the first chronic conflict. The workshop group will then participate in the development of the analysis of a discomfort related to the government role in US healthcare (UDE) selected by the participants in this workshop, to illustrate the 12 questions process. After the UDE analysis is complete we intend to center most of the remaining discussion on the fit of the product of the TOCICO exercise with the healthcare LPPH study generic current reality tree for U.S. healthcare. We claim that the process we are presenting is developing new knowledge because we systematically categorize the logical entities produced by the method into 12 categories, which include the alligator, gold, crutches and mermaid model entities in the larger framework. We will also briefly address the relationship with other conflict resolution methods used in conjunction with Strategy and Tactics trees.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Bill Taylor
Born and raised in Argentina, Bill holds a degree in Chemical Engineering from the Universidad de Buenos Aires and an MBA from Florida International University in the United States. With over 30 years of experience at The Coca-Cola Company, Bill advanced from flavor chemist to CEO of Coca-Cola's $1 billion bottling company in Curitiba, Brazil. Throughout this journey, he managed operations and projects across 30 countries, gaining deep expertise in global business management and supply chain optimization.
In 2002, Bill founded a consulting firm specializing in business strategy and change management, leveraging Eli Goldratt’s Theory of Constraints (TOC). The firm has advised organizations in diverse industries including healthcare, logistics, retail, and energy. Currentlybased in Atlanta, Bill continues to apply TOC methodologies through consulting and coaching.
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.