About this Presentation
This presentation highlights the transformative impact of the Theory of Constraints (TOC) in Oral and Maxillofacial Surgery (OMS) settings, using two case studies - a private and a public clinic. In both instances, the TOC application resolved operational inefficiencies, enhancing patient access to care, reducing the wait time to see the specialist, improving the quality of clinical outcomes, and resulting in better financial results for both organizations. TOC helped streamline patient flow and resource utilization resulting in better staff satisfaction and retention. Patient satisfaction across both practices shows significant improvements. These cases signal the wide-ranging utility and benefits of TOC in OMS practices. Given the demonstrated effectiveness, we urge TOC experts to consider championing its broader implementation in healthcare. These case studies provide robust evidence of TOC's impact and practical insights for refining operational performance.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The speaker has been implementing TLC and Six Sigma Lean Systems in healthcare since 1999, with the aim of improving practices.
Despite facing numerous challenges, the speaker has found these systems to be robust and adaptable to organizations of any size.
The speaker emphasizes the potential of healthcare improvement, particularly in terms of increasing access to care and improving population health.
Instructor(s)
Gurinder Wadhwa
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.