About this Presentation
The recent days of the worldwide Corona epidemic are the trigger for the thoughts I have about the actual functionality of the buffer management (BM) methodology and how it should play a role in protecting our projects. I assume that we all know that the project buffer, and the associated feeding buffers, are our main ammunition against the uncertainties that are spread along all the projects' routes. This is if our projects are planned and executed according to the critical chain methodology which is a derivative of the theory of constraints. Having said that, the main question we should ask ourselves is if the buffers, that normally are planned to be 50% of the associated chain, are good enough against all types of uncertainties or are there any type of uncertainty that the buffers are not supplying us the needed protection and we should think about additional, or maybe another, type of protection. Before listing the main contributors for the deep penetration into the buffers, there is a need to emphasize that the buffers conceptually should be consumed and most of the times they are fully consumed. We should be worried about the too many projects that are still late in spite of the normally very generous buffers. These projects are the reason for my presentation. The list of contributors to the penetration into the buffers: 1. Late start of a project, it consumes buffer time in spite the fact that the buffers are not designed for protection against late start. How should we handle the late start? 2. Regular delays in completion of tasks, these are the common and expected uncertainty that are mostly due to low probability of completion of tasks on time. 3. Unavailability of a resource (Still busy in another project), very typical to a multi-projects environment and should be treated with the capacity buffer that can serve as the synchronizer between the projects sharing common resources. 4. Grey Swan events which are a potentially very significant event that is considered unlikely to happen but still possible (can be internal as well external to a project). 5. Black Swan events which are unpredictable event that are beyond what is normally expected of a situation and has potentially severe consequences (also can be internal as well external to a project). Only one (the second) out of the above five contributors is perfectly dealt with the regular buffer management methodology. What should we do to protect our projects regarding the other contributors? By the way, the regular statistics suggests that about 30% of IT projects are cancelled before completion. I presume that many of these cancellations are due to the last two contributors. We should do something different in regard to them and not just pray and hold ours fingers. Video length: 38:57. PDF: 21 slides.
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Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.