About this Presentation
There is significant practice-based evidence that TOC principles offer government powerful solutions that can be leveraged locally and globally to enable government to meet worldwide issues. This presentation takes a close look at situations where TOC has been applied to government and assess the results. Experiences in state government, across the nation, and discussions with TOC practitioners in government can provide us with evidence of success. As we look out nationally across government, common pain points and their TOC cures are starting to emerge. This presentation will: describe a symptom in government; list the kneejerk response used by government; discuss the applicable TOC core principle and tool(s); and provide results. Here are a few examples: symptom: Overwhelmed by backlog; temptation: Hire more people; toc principle: Apply 5 focusing steps; results: Constraint exceeds demand, eliminating backlog; symptom: Too many tasks; no focus; temptation: More meetings; communications; accountability; TOC principle: Blue light story. Spend our time on the right things; results: We only have on our desks tasks we can work on; symptom: Conflicting guidance; temptation: Compromise; TOC principle: Evaporating cloud; results: Assumptions exposed. Win-win solutions. Video length: 100:16. PDF: 38 slides.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Government systems globally are not ready to face the challenges of our time and are not becoming more efficient.
Applying the Theory of Constraints can help improve government efficiency and effectiveness.
Avoiding common pitfalls and temptations such as hiring more people to solve backlog issues can lead to more sustainable solutions.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.