About this Presentation
Clinics are an important part of the healthcare systems in countries around the world. There are many challenges administrators face to achieve the goal of providing excellent quality at a reasonable cost, especially for not-for-profit clinics. One of the major issues clinics faced is the lack of personnel who are well trained to design and manage an efficient and effective system. With that in mind, we will present a curriculum that is designed to support the generic structure of how clinics are organized, with content targeted to the different functions of the clinics. We believed this curriculum can be attractive to practitioners who want to train their personnel and to consultants who want to provide their services to clinicians.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Healthcare clinics, which account for the majority of patient encounters with the healthcare system, face significant challenges, including delays and financial inefficiencies.
TOC principles can be used to improve the management of healthcare clinics, but there is a need for a specific education program to translate these principles into applicable strategies for healthcare.
A proposed curriculum to train clinic staff in TOC principles includes courses on financial decision making, managing account receivables, patient scheduling design and execution, patient flow management, workplace organization, leadership skills, and marketing and sales.
Instructor(s)
Danilo Sirias
Dr. Danilo Sirias holds a master’s degree in Industrial and Systems Engineering and a Ph.D. in Business Administration from The University of Memphis. He is recognized as a TOCFE trainer and TOCICO thinking process implementer. Currently serving as a Professor in the Department of Management and Marketing at Saginaw Valley State University, Dr. Sirias specializes in leveraging the Theory of Constraints to optimize patient flow across various medical settings such as Emergency Departments, Inpatient Units, Operating Rooms, and Outpatient Clinics. Notably, he co-authored the book
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.