About this Presentation
Why aren’t there many known long duration successful TOC implementations? Even standard, from “The Book” implementations yield results that are coveted today and benefit the organizations involved. And this lack of evidence cannot be attributed to lack of successful TOC implementations, the sheer amount of cases, quotes, articles, etc. demonstrate clearly that these are common. If there are a number of successful TOC implementations reported and a few long term successes reported that can be attributed either by a tendency of not revealing the success after a while or a disengaging of the TOC implementations. If an organization was open enough in the beginning to report the TOC implementation success it is not unlikely that the same organization will report it in the future. So we’re left with a disengaging of the TOC implementation. And if this is the case the number of successful TOC implementations that either fade, fail or revert point towards a systemic cause that prevents POOGI from taking root and flourishing. In this presentation we’ll explore the cause and effect that leads to such a situation and we’ll present a probable systemic cause, validate it with predicted effects and then proceed to analyze 3 real cases. The 3 cases presented can be even considered successful from the point of view of the organizations, but yielded (after a while) poor results compared to what could be expected compared with similar TOC cases. there is a clear law of diminishing returns effect present, what should not be seen if there was a healthy POOGI process in place. In each case we’ll present the core cloud that explains the slowing down and eventual halt of the TOC activities and derive the generic core cloud of this problem. After the erroneous assumption is surfaced and challenged and a new solution is presented along with its future reality. A process is also suggested to prevent this kind of fate from happening to TOC implementations based on the solution proposed.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Humberto Baptista
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.