About this Presentation
This presentation introduces Progressive Resolution as the conceptual tool to disagreements between individuals or organizations. Progressive Resolution aims to progressively and visually reveal where true disagreement exists in complex, distressed organizations. The technique is to plot instances of real or perceived disagreement graphically on a spectrum. The result is a Cartesian graph of both consensus and dispute. The concept progressively advances the entire enterprise team toward a resolution by depicting true disagreement and revealing the core conflict. Teams conducting this exercise are generally surprised to find much less disagreement than they anticipated. At this point, other TOC tools such as Evaporating Conflict Cloud can be used to break dilemmas, dispel assumptions, and, via injections, build consensus and viable solutions. In other words, the Progressive Resolution technique can help you to map existing disagreement so you can resolve the differences, and then progress as a team. Why not give Progressive Resolution a try the next time you and your teams are faced with a conundrum?
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The speaker introduced a visual tool to plot areas of agreement and disagreement in conflicts, which can help in identifying the core issues and resolving them.
The tool was applied in various scenarios, from family disagreements to workplace conflicts, demonstrating its versatility.
The speaker also discussed its application in a government setting, particularly in fraud detection, where it helped streamline the process and improve efficiency.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.