About this Presentation
Kelvyn Youngman provides a: triangle diagram with three sides. The base is linear serial dependency (project or production environments), and the two sides are convergent serial dependency (organization structure and accountability) and divergent serial dependency (responsibility). In organizations we add management layers with dependencies and variations. These dependencies up and down the hierarchy is what cause good people to go bad. Sergey Socratically identified situations where the audience did bad things or had bad things done to them (you work hard and are rewarded only with more volume and complex work while others do substandard work and are given little additional work if any.) Why do normal people go and murder other normal people in organizations? Most organizations are set up in a win-lose environment. If you are a CEO or manager you need to set up the organizational conditions correctly then you create win-win solutions. If you set up the dependencies in the right way the organization can flourish. Policies, procedures, and measures set behavior. You can set up win-win but not win-win-win-win solutions. This multiple wins (>3) solution sets up collusion which causes the dark side of the organization.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Kelvyn Youngman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.