About this Presentation
This presentation describes the use of the thinking processes (TP) logic diagrams for determining and managing the required change and to discuss their use in implementing performance improvements within a governmental service organization. Key learning points include: (1) Establishing improvement measures in a cost-center subsystem; (2) Quantifying performance in a non-profit environment; (3) Appreciating the importance of avoiding political correctness in stating the core conflict; and (4) Using a systematic approach to the development of a strategic injection that will invalidate multiple assumptions underlying the core conflict. Benefits to attendees include: (1) Discuss issues associated with the global performance measurements (T, I, and OE) in a public sector organization; (2) Learn how to overcome pitfalls in using the TOC TP in a governmental service-oriented subsystem; (3) Discover how the TP have enabled public sector managers to use ‘out-of-the-box’ thinking to overcome their system constraint.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The speaker and a student have been working on a project to improve the management of the Albuquerque Water Department using TOC thinking processes.
The project faced challenges due to the hierarchical nature of public service organizations and the need for approval from elected officials and political appointees.
The speaker discussed the development of a strategic injection to address the core conflict of dedicating resources to improvement efforts versus repair work.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.