About this Presentation
This presentation describes a number of undesirable effects (UDEs) associated with not learning from previous events such as people making serious or costly mistakes: people are unable to pinpoint the flawed paradigm; when significant change occurs people operate under the wrong or old paradigms; etc. Learning the right lesson from a specific event is critical so a control system must be able to quickly identify and correct faulty paradigms within the organization. We conduct a thinking processes (TP) analysis with the objective of identifying the flawed paradigm. The author describes a paradigm in TOC terms as a small cause-and-effect tree. The existence of a flawed paradigm might be exhibited as a gap in expectation or performance (a surprise). The gap can be treated as the DD' of an evaporating cloud (EC). In the current reality tree (CRT) the cause of the gap is hypothesized and validated. The differences between the typical TP analysis using many UDEs and this type of analysis using one UDE are discussed. The flawed paradigm is identified and analyzed using the cloud and the future reality tree. The full seven-step learning from experience process is outlined and some implementations are provided. A fictional case is provided to illustrate the process.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Eli Schragenheim
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.