About this Presentation
The last century was the stage of an impressive evolution in healthcare: we are living longer, and the population is growing. However, these improvements led to a higher and rising demand for healthcare services. Despite an ever-increasing investment in healthcare, lack of capacity and timeliness are still affecting every country. Current management methods are not providing an effective solution to this crisis. Frequently, the bad/outdated policies that healthcare organizations are using to manage their resources and patient flow are the problem. Potential solutions, like Lean and Six Sigma, provide limited benefits and still incur in the same problems: high investments and long implementation time. Healthcare organizations that adequately applied the TOC achieved impressive results. A recent study about TOC in healthcare (based on academic articles and TOCICO video proceedings) reported improvements in productivity – more patients treated – and in the timeliness of care – which leads to better outcomes. Applying TOC basic principles and three POOGIs can be implemented in a few weeks and usually does not require additional cost. TOC principles and POOGIs can be applied in healthcare to address the core conflicts and undesirable effects. Examples include family medicine practice, imaging practice, emergency departments, inpatient bed management, and home care. Video length: 48:41. PDF: 60 slides.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Gustavo Bacelar
GUSTAVO BACELAR (PhD) helps healthcare organizations achieve major performance improvements from existing resources. Introduced to Theory of Constraints (TOC) in 2005, he has been using this management methodology for business and life ever since. In Brazil, he implemented TOC in his ophthalmology practice (in a hospital and in his private practice) and was able to attend 64% more patients (without overtime, at no extra cost) providing better care. In Portugal, Gustavo has been working with TOC since 2012 in several areas of health (e.g. pharmacy, obstetrics) and taught a course on TOC in Healthcare (theme of his PhD) at the Faculty of Medicine of the University of Porto (FMUP). He has 2 MD degrees – from Brazil (EBMSP) and Portugal (FMUP) –, holds an MBA (FGV), a Master of Medical Informatics degree from FMUP and is a PhD (FMUP). Additionally, he is a proud member of TOCICO (Theory of Constraints International Certification Organization).
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.