About this Presentation
Government is under incredible pressure right now. The economic crisis has hit it with a double whammy: exponential increases in demand and dramatically reduced resources. Government simply doesn’t have the capacity to do all the good it wants to do in this world. How have governments responded to these new pressures? By trotting out the old ideas. More blue ribbon panels, travel moratoriums and calls for accountability. They cut back on paper clips and cut out the training. They outsource, upgrade and right size. Meanwhile droves of new customers are left waiting for help. The house of government doesn’t need another layer of paint or some new carpet it needs an extreme makeover. And just like on the show it needs it done fast! This presentation makes obvious the real problems plaguing government, how you can join the crew and gives you the tools to complete the makeover. You will learn: The one and only thing government needs to focus on to get out of this crisis How government can perform its vital functions 80% faster at less cost with better quality The DNA of government complexity and how we can genetically modify it How to spot the 'moldy' thinking that is making government employees sick How to get rid of 40% of an agency’s workload Where the hidden costs of government are Why technology isn’t the answer. Most importantly TOC practitioners will learn a new way of seeing the work of government and learn how they can help make that work great.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Ken Miller
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.