About this Presentation
This webinar serves as a buffer for the whole program: make sure the points have been truly radiated and clarify some of the issues. It also adds the dimension of responding to questions, arguments and reservations made by the participants throughout the program. Having a special session for discussing reservations allows the participants to have appropriate time to digest and react and eventually also give Eli Schragenheim the time to react. In this series Eli Schragenheim (the other Eli) wishes to think aloud on how TOC guides us to be better decision makers. The most interesting question to be dealt in the series is what 'hard decisions' are and how to make them 'not-too-hard decisions'? There are two different categories of causes for the difficulty to arrive to a clear decision: complexity and uncertainty. Complexity is nicely handled by TOC through focusing and outlining the cause-and-effect relationships of the most critical elements. In itself this is already a valuable addition to the work of Herbert Simon, another influential figure on management. Uncertainty is another element where TOC has provided certain solutions for some specific cases, but, yet, does not provide a generic way to systematically deal with uncertainty.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Understanding the reasonable range of uncertain factors can help in decision making
The time frame is a critical factor in reducing the negative impact of uncertainty
Revealing hidden assumptions can often solve conflicts
Instructor(s)
Eli Schragenheim
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.