About this Presentation
The webinar provides a simple improvement approach and examples of how to apply TOC and lean principles with the selected value stream especially in the business-to-business ( B2B) environment. Can this be done e.g. with an important customer dissatisfied for delivery performance and with risk of losing sales or with a critical supplier causing disturbances to production. Suitable e.g. for doing a small scale SCM improvement in an organization where TOC is not known or as a showcase, a starter or part of a wider improvement. The idea is to select the most business critical value stream where benefits are substantially bigger than the effort or cost of improvement and involve people running the process in the improvement. When used to improve certain value streams through the company, from sales to purchasing, can reveal more generic issues causing disturbances to flow (on which to focus later on). Under scope can be order-delivery process, and where relevant, also demand supply planning.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Understanding the entire process is crucial for effective improvement. Without a clear understanding of how the whole process works, it is difficult to identify inefficiencies and implement effective solutions.
Involving people in the process helps to maintain and improve the process performance. When people understand why changes are being made and how they contribute to the overall process, they are more likely to support and maintain these improvements.
Selecting the right value stream can lead to the best possible business case. Factors such as customer satisfaction, similarity of the process to others, and the possibility of improvement should be considered when selecting a value stream.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.