About this Presentation
Media Tech is a Daiwa House company that provides IT services to the whole of Daiwa House Group of companies (around $30b in revenue). They manage 30,000+ Desktop and notebook computers and supply over 1000 new ones each month. It is an interesting environment of high-volume small projects with short lead times. The case study will cover the lessons learned and results achieved from implementing Critical Chain Project Management.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Yoshie Yamamura
Yoshie Yamamura belongs to a department called ITLC (IT Life Cycle) that handles IT information equipment, and carries out business while coordinating with clients (Daiwa House Industry and its group companies) and vendors. She is now in charge of managing the increasing number of PC supplies for the Daiwa House Group from PC procurement to installation and operation management. This time, she took the lead in improving PC supply by utilizing the TOC method. Yoshie has been working for Media Tech Inc. for 5 years after working at Microsoft Consumer Support. She holds MCDST(Microsoft Certified Desktop Support Technician) and MOT(Microsoft Official Trainer) qualifications certified by Microsoft. She uses these qualifications to provide skill guidance and team building for the members
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.