About this Presentation
Join us in this illuminating presentation as we delve into the remarkable journey of Thomson Press, a leading player in the Indian sub-continent's commercial printing and allied services sector. Established in 1967, Thomson Press has not only harnessed its state-of-the-art infrastructure, highly skilled team, and cutting-edge processes but has also embraced the power of Theory of Constraints (TOC) principles. Discover how Thomson Press, operating from 4 factories in the National Capital Region, has leveraged TOC methodologies to elevate its operations to new heights. From offset printing services to automated binding, finishing, and distribution management, their dynamic approach has yielded impressive results. Witness their achievements, including becoming debt-free after two decades, maintaining employee stability during challenging times, and experiencing substantial improvements in various key performance indicators. Through this presentation, explore the numbers behind Thomson Press's success story: profits increased by a staggering 292%, throughput soared by 41%, and sales surged by 29%. The journey also encompasses enhancements in accounts receivables, inventories, and operational free cash flow, all contributing to a robust operational turnaround. Join us to glean insights from Thomson Press's journey, understand the strategies that drove their remarkable growth, and discover how they harnessed TOC principles to achieve these remarkable outcomes.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Thomson Press implemented the Theory of Constraints (TOC) in their business operations, leading to significant improvements in sales growth, profit before tax, working capital, and free cash score.
The company adopted nine key practices as part of their TOC implementation, including shifting to PVC-based pricing, focusing on new customer acquisition, improving planning, reducing inventory, and moving from monthly to weekly reports.
Despite facing obstacles such as cynicism and disbelief, and the need for a paradigm shift in mindset, these were overcome through the belief and persistence of the CEO, the realization of the value of TOC by heads of departments, and the commitment and expertise of their TOC consultant.
Instructor(s)
Cushrow Jassawala
Cushrow Jassawala is the Executive Director & Chief Operating Officer, Thomson Press. He heads the Commercial Print business with 4 manufacturing units. He is responsible for strategy, building organizational capability, ensuring operational excellence and constantly renewing the organizations readiness to embrace the future. After completing his Post-Graduation in management, he worked 23 years with the Tata Group in the White Goods business, and for the last 15 years with Thomson Press. As an evangelist in promoting the “Theory of Constraints” within Thomson Press, he made ‘Reliability’ as a Decisive Competitive Edge for Thomson Press. In the last 4 years, he has moved on to improving Free Cash Flows, and growing the Profitability of the organization. His goal is to make Thomson Press into a Values based organization, firmly embedded in delivering Customer Delight, through continuous improvement as a way of life. Thomson Press received the Visionary Award under the Value Enhancer Theme, for its efforts in “Becoming the World’s Most Reliable Printer” from Frost and Sullivan forth Economic Times- India Manufacturing Excellence Awards.
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.