About this Presentation
This presentation proposes a new, better way to run government. What has emerged from hundreds of TOC-based improvement projects is not just a mandate to use TOC to improve government, but to use TOC to run government. TOC has enabled dozens of managers and directors to become more effective leaders and public servants. This case study demonstrates how government leaders can revolutionize the management of government and achieve breakthrough results when they bring TOC into the DNA of government operations. Learn how managers are using throughput operating strategies (TOS), capacity models, standard operating procedures, dashboards, and quality throughput over operational expenses calculations to transform government into something we have sought for centuries: Continuously improving and learning organizations that can be trusted to operate efficiently and effectively to meet our nation's needs.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The application of TOC concepts in the state of Texas has significantly improved government efficiency.
Identifying bottlenecks and applying efforts there can have a maximum impact on improving efficiency.
The 'Engines of Harmony in Government' - purpose, focus, and value - are fundamental to running an efficient government.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.