About this Presentation
This is the lead presentation to a facilitated session on how to create mindset and behavioral change. Alex Knight gave some of his own experiences and thoughts on changing mindset and behavioral change. The first thing we have to do is pick up a mirror and look at ourselves. Alex described his professional and consulting background (Ashridge School, Goldratt Consulting,and QFI) as related to the topic. His learning from the difficult moments includes: When experiencing difficulties in mindset and behavioral change, consider the following: 1. Start by assuming the other person is right (Ask yourself: what is it that you are not hearing?); 2. Look inside yourself to discover what behavioral / mindset change you need to undertake (what is the block in my understanding that makes me think I know more than that person) first in order to help others with their own change (the leader within). Trying to understand why that person thinks they are right can be approached in two ways: 1. Assume they are wrong and you are right and find the gap between their logic and your logic OR 2. Assume they are right (what does that mean in terms in my logic?). The best way to achieve mindset and behavioral change in others is to start the journey with an examination of yourself. For example in the healthcare area, one-third of the time someone is blaming others for the problem. You do not have the right to blame someone else until you prove you are 'squeaky clean.' A route to achieving mindset and behavioral change is mastering the following two qualities: value-based leadership and practical visionary. The characteristics of each of these are discussed.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Assuming the other person is correct can help in understanding their perspective and improving our own understanding.
Changing our own mindset and behavior is the most effective way to influence change in others.
Value-based leadership involves acting in the service of others, being reliable and consistent, respecting others, and creating freedom and loyalty.
Instructor(s)
Jennifer Eckman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.