About this Presentation
If you have seen a cloud and always wanted to draw one but never have, or you are just a little unsure of how to do so, then please join me for this webinar. I will show you that for any cloud in a dialectic or conflict situation we also need to draw two change matrices in order to do justice to the situation. Two change matrices are a simpler, and for us, a more natural way to portray this structure. We will also investigate the layers of resistance and the role of satisfaction and security. Then we will look at how we exacerbate conflicts through miscommunication and confirmation bias, how these two combine to produce schismogenesis, and the feedback loops within the cloud that this draws upon. Then we will look briefly at how conflicts can stagnate before returning to the concepts from difficult conversations to alleviate the conflict. From conflict we move to 3rd person dilemma and investigate some of the important transitions that accompany this. The dilemma is of a higher logical type and a more solvable form than a 1st and 2nd person conflict.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Kelvyn Youngman
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.